Privacy policy

7. Personal data management.

The Customer is informed of the regulations concerning marketing communications, the law of 21 June 2014 for confidence in the Digital Economy, the Data Protection Act of 06 August 2004 and the General Data Protection Regulation (RGPD: n° 2016-679).

7.1 Persons responsible for collecting personal data

For Personal Data collected as part of the creation of the User's personal account and browsing on the Site, the party responsible for processing Personal Data is: https://enelec.lu/ represented by Thomas Malpas, its legal representative.

As the party responsible for processing the data it collects, https://enelec.lu/ undertakes to comply with the legal provisions in force. In particular, it is the Customer's responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the time their consent is collected, with full information on the processing of their personal data and to maintain a register of processing that is accurate. Whenever https://enelec.lu/ processes Personal Data, https://enelec.lu/ takes all reasonable steps to ensure that the Personal Data is accurate and relevant to the purposes for which https://enelec.lu/ processes it.

7.2 Purpose of the data collected

https://enelec.lu/ may process some or all of the following data:

to enable browsing on the Site and the management and traceability of services ordered by the user: Site connection and use data, invoicing, order history, etc.
to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed), etc.
to improve browsing on the Site: connection and usage data
to conduct optional satisfaction surveys on https://enelec.lu/: email address
to carry out communication campaigns (sms, email): telephone number, email address

https://enelec.lu/ does not sell your personal data, which is therefore only used where necessary or for statistical and analysis purposes.

7.3 Right of access, rectification and opposition

In accordance with current European regulations, Users of https://enelec.lu/ have the following rights:

the right of access (article 15 of the General Data Protection Regulation), rectification (article 16 of the General Data Protection Regulation), updating and completeness of Users' data the right to block or delete Users' personal data (article 17 of the General Data Protection Regulation), where such data is inaccurate, incomplete, equivocal, out of date, or the collection, use, communication or storage of which is prohibited
the right to withdraw consent at any time (article 13-2c RGPD)
the right to limit the processing of Users' data (Article 18 RGPD)
the right to object to the processing of Users' data (Article 21 RGPD)
the right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 RGPD)
the right to define what happens to Users' data after their death and to choose to whom https://enelec.lu/ should communicate (or not) their data to a third party that they have previously designated

As soon as https://enelec.lu/ becomes aware of the death of a User and in the absence of instructions from the User, https://enelec.lu/ undertakes to destroy the User's data, unless it is necessary to keep it for evidential purposes or to comply with a legal obligation.

If the User wishes to know how https://enelec.lu/ uses their Personal Data, ask for it to be rectified or object to it being processed, the User may contact https://enelec.lu/ in writing at the following address

- DPO, Thomas Malpas
88 rue des Ardennes 6780 Messancy.

In this case, the User must indicate the Personal Data that he/she would like https://enelec.lu/ to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport).

Requests for the deletion of Personal Data will be subject to the obligations imposed on https://enelec.lu/ by law, particularly with regard to the retention or archiving of documents. Finally, Users of https://enelec.lu/ may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-disclosure of personal data

https://enelec.lu/ undertakes not to process, host or transfer the Information collected from its Customers to a country located outside the European Union or recognised as "non-adequate" by the European Commission without informing the Customer in advance. However, https://enelec.lu/ remains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

https://enelec.lu/ undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not communicated to unauthorised persons. However, if https://enelec.lu/ becomes aware of an incident affecting the integrity or confidentiality of the Customer's Information, it must inform the Customer as soon as possible and inform him of the corrective measures taken. Furthermore, https://enelec.lu/ does not collect any "sensitive data".

The User's Personal Data may be processed by https://enelec.lu/ subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

Within the limits of their respective responsibilities and for the purposes set out above, the main people likely to have access to Users' data on https://enelec.lu/ are our customer service agents.

7.5 Types of data collected

With regard to users of a https://enelec.lu/,nous Site, we collect the following data, which is essential for the operation of the service, and which will be kept for a maximum period of / months after the end of the contractual relationship:
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https://enelec.lu/ also collects information that improves the user experience and offers contextualised tips:
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This data is kept for a maximum of / months after the end of the contractual relationship.

8. Incident notification.

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security. If we become aware of a breach of security, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information of the user of the https://enelec.lu/ site is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the repurchase of https://enelec.lu/ and its rights would allow the transmission of the aforementioned information to the possible purchaser who would be in turn held of the same obligation of conservation and modification of the data with respect to the user of the https://enelec.lu/ site.

Security

To ensure the security and confidentiality of Personal Data and Personal Health Data, https://enelec.lu/ uses networks protected by standard devices such as firewalls, pseudonymisation, encryption and passwords.

When processing Personal Data, https://enelec.lu/ takes all reasonable steps to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.

9. Hypertext links, cookies and internet tags

The https://enelec.lu/ website contains a number of hypertext links to other sites, set up with the authorisation of https://enelec.lu/. However, https://enelec.lu/ is not in a position to check the content of sites visited in this way, and consequently accepts no liability in this respect.

Unless you decide to deactivate cookies, you accept that the site may use them. You may deactivate these cookies at any time, free of charge, using the deactivation options offered to you and described below, bearing in mind that this may reduce or prevent access to all or part of the Services offered by the site.

9.1. COOKIES

A "cookie" is a small information file sent to the User's browser and stored on the User's terminal (e.g. computer, smartphone) (hereinafter referred to as "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system and the date and time of access. Cookies are in no way likely to damage the User's terminal.

https://enelec.lu/ is likely to process information about the User's visit to the Site, such as the pages consulted and searches carried out. This information enables https://enelec.lu/ to improve the content of the Site and the User's browsing experience.

As Cookies facilitate browsing and/or the provision of services offered by the Site, Users may configure their browser to allow them to decide whether or not to accept them, so that Cookies are stored on the terminal or, on the contrary, are rejected, either systematically or depending on the sender. Users may also configure their browser software so that they are offered the option of accepting or rejecting Cookies from time to time, before a Cookie is likely to be stored on their terminal. https://enelec.lu/ informs Users that, in this case, the functions of their browser software may not all be available.

If the User refuses to save Cookies on his/her terminal or browser, or if the User deletes those saved, the User is informed that his/her browsing and experience on the Site may be limited. This may also be the case when, for technical compatibility purposes, https://enelec.lu/ or one of its service providers is unable to recognise the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, https://enelec.lu/ declines all responsibility for the consequences linked to the degraded operation of the Site and any services offered by https://enelec.lu/, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for https://enelec.lu/ to record or consult the Cookies necessary for their operation due to the User's choice. For the management of Cookies and the User's choices, the configuration of each browser is different. It is described in the browser's help menu, which will indicate how the User can modify his/her wishes with regard to Cookies.

Users can choose to express and modify their wishes regarding cookies at any time. https://enelec.lu/ may also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the Twitter, Facebook, Linkedin and Google Plus social networks appearing on the https://enelec.lu/ Website or in its mobile application and if the User has accepted the deposit of cookies by continuing to browse the https://enelec.lu/ Website or mobile application, Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on your terminals (computer, tablet, mobile phone).

These types of cookies are deposited on your terminals only if you consent to them, by continuing your browsing on the https://enelec.lu/ Website or mobile application. However, Users may withdraw their consent to https://enelec.lu/ depositing this type of cookie at any time.

Article 9.2. INTERNET TAGS

https://enelec.lu/ may occasionally employ web beacons (also known as "tags", action tags, single-pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a specialist web analytics partner that may be located (and therefore store related information, including the User's IP address) in a foreign country.

These tags are placed both in the online advertisements enabling Internet users to access the Site, and on the various pages of the Site.

This technology enables https://enelec.lu/ to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of the Site by the User.

The external service provider may collect information on visitors to the Site and other websites using these tags, compile reports on Site activity for https://enelec.lu/ and provide other services relating to the use of the Site and the Internet.

10. Applicable law and jurisdiction.

Any dispute relating to the use of the https://enelec.lu/ website is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Brussels.