24/7 emergency electrician

A breakdown? We provide a 24/7 emergency call-out service anywhere in Luxembourg

24/7 emergency electrician in Luxembourg: what you need to know

No power in the middle of the evening, a circuit breaker that keeps tripping, an alarm going off for no reason or cameras that have stopped recording: these faults do not wait for office hours. Enelec, an electrician and alarm and video surveillance specialist based in Garnich, provides a 24/7 emergency call-out service for homeowners and businesses throughout the Grand Duchy.

An emergency? Call +352 691 310 054, day or night, weekends included.

Electrical faults: our emergency call-outs

Our technicians respond quickly to diagnose and repair faults in your electrical installation, whether in a house, flat, office or shop.

Circuit breaker or RCD tripping

A circuit breaker that trips repeatedly is a warning sign: an overloaded circuit, a faulty appliance, an insulation fault or a short circuit. We trace the source of the fault instead of simply resetting it, so that the problem does not come back.

No power in all or part of your home

Total power cut, a room without electricity, frequent and unexplained outages: we check the consumer unit, the protective devices and the circuits concerned to restore the power supply safely.

Socket, switch or consumer unit overheating

A blackened socket, a switch that no longer works or a consumer unit that is hot to the touch often point to damaged wiring or a loose connection. This is a real fire risk and must be dealt with without delay.

Burning smell, crackling, damage after a power surge

A smell of burnt plastic, crackling noises or appliances damaged after a storm or power surge require a prompt call-out. After the repair, we can offer an upgrade to current standards or a partial renovation if the installation requires it.

Alarm, camera and access control faults

Security is our core business. A faulty security system leaves your home or business unprotected: we also repair your security equipment.

Intruder alarm

A siren going off for no reason, a detector that no longer responds, a control panel offline, a keypad or tag that no longer reacts: we diagnose and restore your intruder alarms. We work in particular with the Ajax, Eaton, Scantronic and Visonic brands.

Video surveillance

A camera no longer showing an image, a recorder that no longer saves, remote access from your smartphone impossible: we check the connections, the recorder and its hard drives to restore your video surveillance (CCTV) system.

Video intercom and access control

A door entry unit that no longer rings, no image on the indoor screen, a door strike or badge reader that no longer unlocks the door: we work on your video intercom and access control, in houses as well as apartment buildings and business premises.

What to do while waiting for the electrician?

While you wait for us to arrive, a few simple steps can help limit the risks. Do not take any unnecessary risks: your safety comes first.

  • If there is smoke, flames or immediate danger, call 112 before doing anything else.
  • Do not touch a socket, switch or appliance that is overheating, smoking or smells of burning.
  • Switch off the main circuit breaker if you can reach it safely (dry floor, dry hands, no smoke near the consumer unit).
  • Never use water on an electrical appliance or consumer unit.
  • Do not dismantle the consumer unit, a socket or an appliance: leave this work to a professional.
  • Unplug the appliances on the affected circuit if it is safe to do so, and avoid resetting a circuit breaker that keeps tripping.
  • For an alarm, note down the messages shown by the control panel or the app (zone, detector, alert): this information helps us prepare the call-out.

How does an emergency call-out work?

  1. You call us on +352 691 310 054. Describe the fault: what has stopped working, since when, and what you have noticed.
  2. Initial advice over the phone. We tell you which safety steps to take and organise the call-out.
  3. On-site diagnosis. The technician identifies the cause of the fault and explains what he has found.
  4. Clear quote before any work. You know what will be done before the work begins.
  5. Repair and recommissioning. We restore the electricity or your security system, then check that everything is working properly.
  6. Advice and follow-up. If your installation has other weaknesses, we will let you know and, if necessary, offer an upgrade to current standards or a maintenance contract.

Electrical and security work, one single point of contact : one call is all it takes, whether for a consumer unit fault or for an alarm or a camera.

Service area: the whole Grand Duchy

From our headquarters in Garnich, we cover the whole of Luxembourg, including:

  • Luxembourg City
  • Strassen and Bertrange
  • Mamer and Capellen
  • Garnich and Steinfort
  • Esch-sur-Alzette
  • and in the other municipalities across the country

Our proximity to the west and centre of the country allows us to respond quickly to your requests.

A breakdown? Call Enelec now

24/7 emergency call-out: +352 691 310 054

For non-urgent requests (quote, free security audit, installation), email us at info@enelec.lu or use our contact page. Office open Monday to Friday, 8am to 5pm.

Enelec Luxembourg S.à r.l. – 27 rue des Trois Cantons, L-8354 Garnich – RCS B268179

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FAQ

Your frequently asked questions about emergency call-outs

Does Enelec really come out at night and at weekends?

Yes. Our emergency service can be reached 24/7, including public holidays, on +352 691 310 054.

How much does an electrical call-out cost?

The price depends on the fault and the work required. After the diagnosis, we present you with a clear quote before any work is carried out.

My circuit breaker keeps tripping: what should I do?

Do not keep resetting it. Unplug the appliances on the affected circuit if it is safe to do so, then call us so we can trace the source of the fault.

Do you also repair alarms and cameras?

Yes. In addition to electrical work, we also repair intruder alarms, video surveillance (CCTV), video intercoms and access control.

Which municipalities do you cover?

Throughout the Grand Duchy: Luxembourg City, Strassen, Bertrange, Mamer, Capellen, Garnich, Steinfort, Esch-sur-Alzette and the other municipalities in the country.

What should I do if I smell burning or see smoke?

If there is smoke or flames, call 112 first. Otherwise, switch off the main circuit breaker if it is safe to do so, do not touch anything and call us.

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