Alarm and video surveillance maintenance contract

An alarm with low batteries, a camera with a dirty lens or a recorder whose hard drive is wearing out: a security system can lose effectiveness without you noticing, until the day you need it. With the Enelec maintenance contract, your alarm and video surveillance equipment and your electrical installation are checked regularly by one single point of contact, anywhere in Luxembourg.

Why take out a maintenance contract?

A security system is only useful if it works on the day it needs to. Regular maintenance allows you to:

• Maintain reliable protection : detectors, sirens, cameras and recorder remain operational.
• Avoid unpleasant surprises : flat batteries, offline cameras or full hard drives are identified before they fail.
• Reduce false alarms caused by a faulty or poorly adjusted detector.
• Extend the service life of your equipment.
• Stop worrying about it : we contact you to schedule the visit.

Electrical work and security, one single point of contact: from the first appointment to follow-up, the same team knows your installation.

What the maintenance includes

Each contract is tailored to your installation and your needs. Here are the main checks carried out.

Intruder alarm

• Full check of the operation of the control panel, keypads, badges and remote controls.
• Testing of motion detectors, door and window opening contacts and glass-break detectors.
• Testing of indoor and outdoor sirens.
• Battery replacement of the equipment.
• Checking of notifications on the smartphone app and, where applicable, of the link to the remote monitoring centre.
• Checking of fire and CO detectors if they are connected to your system.

Find out more about our intruder alarms and detection (Ajax, Eaton, Scantronic, Visonic).

Video surveillance

• Regular checking of the connections of the cameras and recorder.
• Check that the system is working properly: image, continuous or motion-triggered recording, detection zones.
• Checking of the condition of the hard drives of the recorder.
• Cleaning of camera lenses, especially those installed outdoors.
• Checking of remote access from your smartphone or computer.

Find out more about our video surveillance range (Axis, Hikvision, Dahua…).

Electricity

• Inspection of the electrical panel and the condition of the protective devices.
• Testing of residual current devices (RCDs) and checking of circuit breakers.
• Identification of weak points: overheating connections, inadequate protection, ageing equipment.
• Advice on any upgrade to current standards or renovation, with a quote if work is required.

Discover our services forgeneral electricity.

The contract can also cover your other security equipment, such as video intercom or access control: let’s discuss it during the visit.

A contract for every type of client

Homeowners

House or flat: you want to be sure that your alarm and cameras really protect you, especially while you are away. We schedule the visit at your convenience and explain what has been checked.

Property managers and co-ownerships

Video surveillance of common areas, intercoms, access control for entrances and car parks, lighting and electrical panels in common areas: one single provider for the building’s electrical work and security simplifies management for the property manager and reassures co-owners.

SMEs and shops

Your stock, your IT equipment and your premises outside opening hours must remain protected. Regular maintenance of the alarm, cameras and electrical installation reduces the risk of downtime and false alarms, and lets you focus on your business.

How does it work?

1. Getting in touch : you call or write to us to describe your installation.
2. Visit and proposal : we review your equipment and give you a clear contract proposal tailored to your needs.
3. Maintenance visit : we carry out the scheduled checks and explain our findings. If a part needs replacing or work is recommended, you receive a clear quote before any intervention: nothing is done without your approval.
4. Annual reminder : every year, we contact you to schedule the next visit. You don’t need to remember a thing.

In the event of a breakdown between visits

Our 24/7 emergency call-out service is available on +352 691 310 054. As we already know your installation, diagnosis is simpler and faster.

Service area

We maintain installations throughout the Grand Duchy: Luxembourg City, Strassen, Bertrange, Mamer, Capellen, Garnich, Steinfort, Esch-sur-Alzette and all other municipalities in the country. Based in Garnich, we stay close to our clients, which makes it easier to schedule visits as well as unplanned call-outs.

Request your maintenance contract

Call us on +352 691 310 054 or email info@enelec.lu. You can also use our contact page. Not equipped yet? Take advantage of our free security audit.

Office open Monday to Friday, 8am–5pm – 24/7 emergency call-out.

Enelec Luxembourg S.à r.l. – 27 rue des Trois Cantons, L-8354 Garnich – RCS B268179